Terms of Service

These terms are between you — the restaurant or business using OnCue — and Novomed, trading as OnCue (“we”, “us”). Contact: 1chaudhryibr@gmail.com.

By creating a restaurant on OnCue, or by using it, you accept these terms. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

OnCue lets a guest at a table send a short, predefined request, and routes it to a member of your staff. It records when requests were sent, acknowledged and completed.

It does not guarantee that anybody responds. Whether a request is answered depends entirely on your staff. OnCue delivers a message; it does not serve tables.

It must not be used for emergencies. It is not a medical, fire, security or safety alert system, and must not be presented to guests as one. For anything urgent, use emergency services.

It is not a point-of-sale system, does not take orders in a legally binding sense, and does not process payments from guests.

We provide OnCue on a best-efforts basis and do not promise any particular level of uptime. It runs on third-party hosting and database services, and an outage at any of them takes OnCue down with it. Notifications additionally depend on Apple, Google or Mozilla push services and on your staff’s own phones, network and settings.

We may change, suspend or discontinue any part of the service. Where a change is significant and you are a paying customer, we will give you reasonable notice.

Keep a way of running your restaurant that does not depend on OnCue. Assume it will be unavailable at some point during service.

You agree to:

• keep account credentials secure, and remove staff from the roster when they leave
• make sure your staff know that requests arrive on their phone and that alerts must be enabled to receive them
• use OnCue only for your own restaurant operations, and lawfully
• not attempt to access another restaurant’s data, probe or attack the service, or use it to send anything unlawful, harassing or misleading
• not resell, sublicense or white-label OnCue without our written agreement

You are responsible for what happens under your accounts, including actions by your staff.

Where a plan is free, trial or pilot, it is provided as-is and we may end or change it at any time.

Where fees apply, they are as agreed with you in writing, billed in advance, and exclusive of any tax. Fees already paid are non-refundable except where the law requires otherwise. If payment fails or is overdue we may suspend the service after telling you.

We may change pricing with at least 30 days’ notice, effective from your next billing period. If you do not accept a change you may cancel before it takes effect.

Your restaurant’s data belongs to you. We hold and process it to run the service, as described in our Privacy Policy.

We may use aggregated, anonymised statistics — response times across all restaurants, for example — to improve the product. Nothing that identifies you, your staff or your restaurant is included, and we do not share your individual data with other customers.

On request after termination we will provide an export or delete your data. We do not promise to retain it indefinitely after you stop using the service.

OnCue is provided “as is” and “as available”. To the fullest extent the law allows, we exclude all warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or that the service will be uninterrupted, timely, secure or error-free.

Some jurisdictions do not allow certain exclusions, in which case they apply to you only to the extent permitted.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, nor for lost profits, lost revenue, lost custom, lost goodwill, or any loss arising because a request was delayed, misrouted or never delivered.

Our total liability for all claims in any twelve-month period is limited to the greater of the fees you actually paid us in that period, or one hundred US dollars.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

You may stop using OnCue at any time. If you are on a paid plan you may cancel effective at the end of the period you have paid for.

We may suspend or end your access if you break these terms, if your use threatens the service or other customers, or if we stop offering OnCue. Except where you are at fault, we will give reasonable notice and refund any fees covering a period after termination.

We may update these terms. If a change materially affects you we will tell managers of active restaurants and update the date above. Continuing to use OnCue after that means accepting the revised terms.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have exclusive jurisdiction over any dispute.

If any provision is found unenforceable, the rest continues to apply.